Using AI as a Technical Writer - the Good, the Bad, the Boring
The technical writing profession stands at a crossroads. As AI tools become increasingly sophisticated, technical writers face a fundamental...
Technical writers who thrive in “slow mode” may feel increasingly out of sync in an AI-saturated world. AI accelerates the writing process, offering instant solutions for documentation, but at what cost? Does automation erode the deep work required for technical documentation, or can AI serve as a valuable thought partner for complex writing tasks?
This article explores the tension between AI-driven efficiency and the slow, methodical approach of technical writing. We’ll discuss the risks of AI replacing deep work, the difference between push-button solutions and AI collaboration, and strategies for using AI effectively without sacrificing quality.
Deep technical documentation demands careful thought, precise language, and extensive research. Writing API documentation, software manuals, and complex engineering content is not just about producing words—it’s about ensuring clarity and accuracy in highly specialized fields. However, AI tools introduce a faster workflow that risks disrupting the meticulous process many technical writers rely on.
Consider the following:
AI can generate summaries and first drafts in minutes, but does this diminish the thought process behind careful technical explanations?
The instant availability of AI-generated content might create an expectation for speed over accuracy.
The patience required for long-form technical writing may be diminishing as AI conditions us for immediate results.
For technical writers accustomed to slow, deliberate writing, the challenge lies in integrating AI without losing the value of deep work.
Many AI writing tools focus on push-button commands: summarizing content, converting lists, or adjusting tone with a click. While these features are useful for repetitive tasks, they don’t address the core challenges of technical documentation—explaining complex concepts, structuring workflows, or clarifying intricate engineering changes.
Instead of treating AI as a simple automation tool, technical writers should consider AI as a thought partner, capable of:
Surfacing alternative explanations for difficult concepts.
Identifying potential gaps in documentation.
Offering counterpoints or additional perspectives on workflows.
Simulating user questions or misconceptions to improve clarity.
Using AI this way requires intentional engagement, rather than a passive reliance on automated outputs.
To illustrate AI’s potential beyond push-button solutions, let’s consider an example from API documentation. Imagine engineers introduce a new feature, the ACME method, and provide minimal documentation. A technical writer faces the task of explaining its functionality.
A structured workflow using AI might look like this:
Gather engineering diffs: AI can summarize code changes and highlight key differences from previous versions.
Analyze related documentation: AI can compare new features to existing documentation, surfacing inconsistencies or missing details.
Draft a first explanation: The technical writer provides an overview, then asks AI to refine the explanation by suggesting alternative phrasing or additional examples.
Simulate user confusion: AI can generate potential user questions about the ACME method, helping the writer address ambiguities.
Verify technical accuracy: The final step involves linking AI-assisted content with official code references to ensure accuracy.
By leveraging AI for analysis and refinement rather than simple automation, technical writers can maintain the depth and precision of their work.
AI is particularly useful for structuring complex documentation projects. Here’s how technical writers can balance AI assistance with thoughtful writing:
Instead of relying on AI-generated content, use it to analyze documentation gaps, compare feature updates, or summarize technical discussions from engineering teams.
AI-generated content often lacks nuance. Writers should use AI drafts as a starting point, refining explanations with industry expertise and user empathy.
While AI accelerates output, technical writers should set boundaries to protect deep work. This might mean:
Blocking out uninterrupted writing sessions.
Using AI selectively for brainstorming or structuring.
Reserving time for manual revision and thought-driven editing.
AI can introduce errors or oversimplifications. Writers should approach AI-generated documentation with skepticism, testing explanations against real-world applications.
AI offers powerful tools for technical writers, but it should complement—not replace—slow, deliberate work. The goal isn’t to abandon careful documentation practices but to integrate AI in a way that enhances, rather than erodes, technical precision.
By using AI as a thought partner, writers can navigate complex topics, structure documentation efficiently, and maintain the deep focus required for high-quality content. The challenge lies in resisting the urge to prioritize speed over depth—ensuring that AI supports, rather than undermines, the careful craftsmanship of technical writing.
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